Policies

Check-in Time: Guests are welcome to check in anytime after 3:00 PM on the date of their scheduled check-in. We kindly request that you inform us of your estimated arrival time in advance to ensure a smooth and pleasant check-in experience. Early check-ins may be accommodated if the property is available, but please check with us in advance to confirm availability.

Check-out Time: On the date of check-out, guests are required to check out before 11:00 AM. This allows us sufficient time to prepare the property for the next guests. If you require a late check-out, please contact us in advance to discuss the possibility, but late check-outs are subject to availability and may incur an additional fee.

Cancellation Policy: We understand that plans can change, and we aim to be as flexible as possible to accommodate our guests. Please note our cancellation policy:

  1. Full Refund: If you cancel your reservation up to 10 days before your scheduled check-in date, you are eligible for a full refund, including all fees.
  2. Partial Refund: If you cancel your reservation less than 10 days before your scheduled check-in date but before the date of check-in, you are eligible for a 50% refund of the total booking cost, including all fees.

How to Request a Refund: To request a refund, please contact us by emailing [email protected], calling 330-600-5549 or replying to your booking confirmation email. We will process your refund in accordance with our cancellation policy, and the refund will be issued to the original payment method used for the booking.

Special Circumstances: In cases of extraordinary circumstances, such as natural disasters, pandemics, or other unforeseen events, we may consider exceptions to our cancellation policy. Please contact us immediately if you believe your situation falls into this category, and we will do our best to work with you to find a suitable solution.

Additional Terms and Conditions:

  • Smoking is not allowed inside or outside the property.
  • No pets allowed.
  • No parties.
  • Guests are responsible for any damages to the property and its contents. Additional charges may apply for excessive cleaning or repair.
  • Please respect the neighbors and the local community by keeping noise levels to a minimum, especially during nighttime hours.

By making a reservation with us, you agree to abide by these terms and conditions. We look forward to hosting you and ensuring you have a pleasant and memorable stay. If you have any questions or need further clarification on any aspect of this policy, please feel free to contact us.

It is our goal to provide a comfortable, close-to-home experience for your stay & we hope you’ll find everything you need is supplied for you. Please let us know if there is anything we are missing! We just recently opened up this house for vacation rentals, so any suggestions or reviews you have for us will be very helpful. 🙂